Unfortunately we are not responsible for the shipping companies, how fast they deliver the package and any changes or decisions that they make.
Processing Times
Orders can sometimes take 1-3 days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
If items you have purchased do not meet your expectations, including items that are defective, damaged or not as described, you can request a refund or exchange within 14 days from the date of delivery by emailing our customer service: support@shopwiwi.com
(a) return
To be eligible for a return, please confirm the following:
- The items to be returned remain unused, undamaged, unwashed and in the original packaging with the original label.
-You pay for the return. Items that do not meet the above criteria cannot be returned.
Customers have 30 days from the date of receipt to change their mind and return the items without giving a reason. You can request a return by contacting us at support@shopwiwi.com. After receiving the return, you will receive a refund to the customer's account. The shipping costs will be billed to the customer at most once (including returns). Consumers will not be charged for restocking for returning the product.
(Please contact support@shopwiwi.com for the closest return address in your area.)
(b) Refunds
We'll email you once we've processed your refund or exchange.
Refunds will be made within 3 working days of receiving your return. After verification, please check your account.
There may be a slight delay in your return request as we usually process it twice a week. If you have any questions, please contact support@shopwiwi.com. We will answer you as soon as possible.
(c) cancellation
You can cancel your order before your item is shipped. Please contact us at support@shopwiwi.com if you want to cancel your order.
Shipping damage claims We are proud of our products, but we cannot control the shipment. In some extreme cases, the item you receive may be damaged in transit. So please check the item when you receive it in good condition. If the accident really happens, please provide us with the photo or video and contact us at: support@shopwiwi.com
Note:
-We do not accept claims for damages for shipping later than 14 days after receiving the products.
-Customized products (such as lettering) do not accept returns and exchanges unless there is a product quality problem.